Workforce Optimization

What We Do > Business Optimization > Workforce Optimization

Your team is your strongest asset. Help them help you.

The Integrated Insight Difference

Comprehensive Analysis

We work with all organizational levels to be sure we understand detailed operational nuances as well as big-picture mission.

Organizational Alignment

We identify optimal processes, roles, and responsibilities to assist with organizational and cultural changes.

Advanced Workload Models

We develop robust forecasting and workload models to consistently and accurately predict demand and understand total workload needs.

Workforce Management Strategies

We provide strategies on starting and organizing workforce management and scheduling teams, with an eye on maintaining or even improving customer satisfaction through minimizing wait times and eliminating pain points.

Our Approach

Discovery

We perform observational studies and gather historical data to capture metrics on core tasks within the operation.

Analysis

We forecast consumer demand and the associated workload by leveraging historical data and observed transaction times. We work with the team to understand operational nuances, business rules for staffing, and desired service levels.

Delivery

We provide robust labor workload models identifying the number of resources needed and optimal shift schedules to ensure the right number of people are staffed at the right times.

Featured Case Studies

Virgin Voyages - Optimizing Staff Within a Limited Space Environment

Workforce Optimization

Virgin Voyages engaged Integrated Insight to help determine the number of stations and staff required to deliver Customer Service Desk and Shore Excursion Desk services. A survey was conducted among past cruisers to determine incidence of using these services, the nature of their visit to the desk and approximately how long it took to resolve their issue. This information was then applied to expected demand for the ship in total to calculate staffing requirements.

Wyndham destinations research case study

Wyndham Hotels and Resorts - Demand-Based Labor Models for Resorts

Workforce Optimization

Wyndham Hotels and Resorts requested a labor optimization model be created to manage staffing in their front desk, housekeeping and maintenance operations. Multi-model machine learning was used to forecast time-based demand for each type of task and in-person and digital data collection was implemented to determine the expected duration of each task. Once total work was predicted, staffing plans were derived from stochastic estimates of required guest service levels.

Carnival Cruise Line -Streamlining Photography Sales and Support

Workforce Optimization

To improve revenue through sales of photography, Integrated Insight conducted a multi-faceted study of Photo Operations and Sales. The effort included an onboard assessment of the operation, identifying efficiency measures and factors to improve the guest experience and ability to purchase. While onboard, qualitative research was conducted to test new photography concepts that would provide guests more choice while expediting the process and increasing revenue.